1. Introduction

Welcome to our Service Management Application. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our application.

This application is designed to manage services related to electronic devices such as TVs, air conditioners, refrigerators, washing machines, ovens, home theaters, dishwashers, and other appliances.

2. Information We Collect

a) Personal Information

We may collect the following details:

• Full Name
• Phone Number
• Email Address
• Address (for service and installation)

b) Service Information

• Product details (TV, AC, etc.)
• Service request history
• Installation and repair records

c) Device & App Usage Data

• Device type
• IP address
• App usage logs

3. How We Use Your Information

We use your information to:

• Manage service requests (installation, repair, maintenance)
• Assign technicians
• Contact you regarding service updates
• Improve our services and app performance
• Maintain internal records

4. Data Sharing

We do not sell your personal information. However, we may share data with:

• Service technicians for completing jobs
• Internal staff for management purposes
• Legal authorities if required by law

5. Data Security

We implement appropriate security measures to protect your data from unauthorized access, misuse, or disclosure.

6. Data Retention

We retain your data only as long as necessary for service and legal purposes.

7. Your Rights

You have the right to:

• Access your data
• Request correction
• Request deletion (where applicable)

8. Third-Party Services

Our app may use third-party services (such as analytics tools), which may collect limited data.

9. Changes to Privacy Policy

We may update this policy from time to time. Changes will be updated within the app.

10. Contact Us

If you have questions, contact us at:
📧 Email: neelkanthcool2017@gmail.com
📞 Phone: +919033969062